Shipping Policy

 

novelvra™ · Customer Care

Shipping Policy

Information about order processing, delivery estimates, tracking, and shipment issues.

Order processingTracked delivery when availableDelivery support

Order Processing

Orders for home storage and organization products are processed on business days. Processing may vary based on order volume, product availability, holidays, address verification, payment review, and whether an item includes multiple pieces.

Delivery Estimates

Estimated delivery windows shown on the store are estimates, not guaranteed delivery dates. Transit times may vary by destination and carrier conditions.

Shipping Charges

Any shipping charge applicable to your order is shown during checkout before you submit payment.

Tracking Your Shipment

When tracking is available, tracking information will be sent after shipment. Carrier systems may require time before the first scan appears, particularly for multi-piece storage and organization orders.

Address Changes

Please review your shipping address carefully before placing an order. Contact us immediately if a correction is needed; changes cannot be guaranteed after processing begins.

Delays

Weather, carrier disruptions, peak seasons, customs, local delivery conditions, and other circumstances outside our reasonable control may affect delivery.

Lost or Missing Shipments

If tracking indicates delivery but you cannot locate the package, check around the delivery location and with household members or neighbors, then contact the carrier and our support team if needed.

International Orders

If international delivery is offered at checkout, customs procedures, import duties, taxes, or fees may apply depending on the destination. Responsibility for such charges is determined by applicable law and checkout disclosures.

Business information

novelvra™

Legal company: Hangzhou Hangxifu Technology Co., Ltd.

Owner: Zhang Lihua

Website: novelvra.com

Email: service@novelvra.com

Phone: +86 571 8779 1234

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM

Address: Room 108, Building 5, No. 6 Longquan Road, Cangqian Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province

Last updated: September 30, 2026